Define the work
We discuss your market, live priorities, recurring tasks and current bottlenecks. Together we agree language requirements, working hours, tools and what useful work looks like.
How it works
A clear start.
A working relationship
that develops.
Good support begins with shared expectations. Our model combines your desk knowledge with our responsibility for the associate’s employment and development.
Recruit and prepare
Desk Pilot recruits and employs the associate in Sri Lanka and provides professional recruitment training. Desk-specific expectations are agreed with your team before work starts.
Integrate with your desk
You provide the desk brief, authorised system access and task priorities. We help the associate learn the workflow and establish a practical feedback routine with your consultants.
Review and develop
We manage the associate and work with your feedback on quality, communication and priorities. The agency remains responsible for its recruitment decisions and client relationships.
Continuity
If an associate leaves,
we own the replacement.
Desk Pilot takes responsibility for recruiting and preparing their replacement. We agree the transition with you.
Replacement timing and any interim arrangements form part of the engagement terms.
The practical details
Questions,
answered.
Who employs the associate?
Desk Pilot employs the associate in Sri Lanka. The client purchases a monthly recruitment-support service.
Who directs the day-to-day work?
Your consultant sets desk priorities and gives task context. Desk Pilot manages employment, training and people support. We agree the responsibilities before the engagement begins.
Will they work in our systems?
The model is designed around your existing workflow, using the systems and access permissions you approve.
What language do associates work in?
Associates work in English, supporting consultants who headhunt candidates for roles requiring English communication. Japanese-language delivery is outside our initial service scope.
How many consultants does each associate support?
Each associate is dedicated to one consultant, so they can learn that consultant’s market, search priorities and way of working.
How quickly can we start?
We agree a realistic start date after confirming the role and readiness. Desk Pilot is building its founding team, so availability is discussed individually.
Does this replace our recruitment consultants?
Associates support the desk. Your consultants retain client relationships, job ownership, submissions, negotiation, business development and placements.